ACCOUNT INFORMATION

Can you update my billing email or my address?
Our Credit Team can help you with that. Send your request to credit@greatwesternmalting.com.

Can I get a credit reference?
Our Credit Team can help you with that. Send your request to credit@greatwesternmalting.com.

Can you send me a W9?
Our Credit Team can help you with that. Send your request to credit@greatwesternmalting.com.

Can you update my billing address?
Our Credit Team can help you with that. Send your request to credit@greatwesternmalting.com.

What’s my account number?
You can find that in the My Account section of the webstore.

How do I delete an old shipping address?
You can update shipping addresses in the My Account section.

How do I add a new shipping address?
You can update shipping addresses in the My Account section.

Can I add additional logins for my authorized employees?
You can add additional employee logins in the My Account section.

How do I change my password?
You can manage your passwords at My Account or, our Webstore Team can help you with that. Please contact webstore@countymaltgroup.com.

Can I get a copy of my most recent invoice?
Our Credit Team can help you with that. Send your request to credit@greatwesternmalting.com.

Can I get a copy of past invoices?
Our Credit Team can help you with that. Send your request to credit@greatwesternmalting.com.

Can I get a new statement?
Our Credit Team can help you with that. Send your request to credit@greatwesternmalting.com.

What is the purchase order for this order?
The Documents tab in the My Account section contains your shipping documents. You can find the purchase order number there. Or you can send your request, including the invoice number, to credit@greatwesternmalting.com.

Can I get the tracking number for my order?
    Your Inside Sales Coordinator can help with that.
  • East Region: (518) 298-8925 or bmccormick@countrymalt.com
  • Central Region: (360) 992-1390 or vobyrne@countrymalt.com
  • West Region: (360) 699-6788 or trumbaugh@countrymalt.com

Can I see a summary of what I have ordered in the past?
Your Inside Sales Coordinator can help with that.
  • East Region: (518) 298-8925 or bmccormick@countrymalt.com
  • Central Region: (360) 992-1390 or vobyrne@countrymalt.com
  • West Region: (360) 699-6788 or trumbaugh@countrymalt.com

I'm not receiving my order confirmations.
Please confirm your email address is correct in the My Account section of the webstore. If you're still having trouble, contact our Webstore Team at webstore@countrymalt.com or toll-free (844) 666-MALT (6258).

Can I get proof of delivery?
Our Order Desk can help you with that. Please contact the Order Desk team for your region.
  • Dallas: (844) 637-7110
  • Champlain: (844) 637-7106
  • Asheville: (844) 637-7108
  • Chicago: (844) 637-7107
  • Denver: (844) 637-7103
  • Oakland: (844) 637-7102
  • Vancouver: (844) 637-7109
  • San Diego: (844) 637-7111
Can I add more items to an existing order?
Our Order Desk can help get you the product you need. Please contact the Order Desk team for your region.
  • Dallas: (844) 637-7110
  • Champlain: (844) 637-7106
  • Asheville: (844) 637-7108
  • Chicago: (844) 637-7107
  • Denver: (844) 637-7103
  • Oakland: (844) 637-7102
  • Vancouver: (844) 637-7109
  • San Diego: (844) 637-7111
Can you apply my credit to my account?
Our Credit Team can help you with payment questions. Send your request to credit@greatwesternmalting.com.

CREDIT AND RETURNS

Can you give me a credit for damaged or missing product?
Our Credit and Returns Team can help you with that. Please contact creditandreturns@countrymalt.com.

HOPS

I received an invoice for storage fees and I don't know why.
Our Hops Contracts Team can help you with that. Please send your questions to hopcontracts@countrymalt.com.

What do I have left on my hops contract?
Contract status is available on the Hops Contracts page. If you have additional questions, contact hopcontracts@countrymalt.com.

WEBSTORE

I can't log in. Can you help me?
Our Webstore Team can help you with that. Please contact webstore@countrymalt.com or toll-free (844) 666-MALT (6258).

How do I gain access to the webstore?
Our Webstore Team can help you with that. Please send your request to webstore@countrymalt.com or toll-free (844) 666-MALT (6258).